Last Updated 26 Feb 2025
Terms of Use
These terms of use (“Terms of use” or “Terms”) is an offer for users of mobile application
“PowerUP” (“App”) to use the App. Terms set up general rules and conditions for the App and services usage.
1. Terms and definitions
“App” and “PowerUP” mean “PowerUP” mobile application for iOS and Android operation systems.
“Company” means Powerup Solutions PTE. LTD (Singapore).
“Device” means power banks that available for Users’ usage.
“Partner” means dedicated legal entity that provides operational support to the Company in country/region and provides equipment and infrastructure for Services.
“Services” means a complex of actions that results in usage of Device by the user.
“Stations” means dock stations with slots for Devices charging.
“User” means an individual who downloaded and logged into the App.
"Website" means the Company's official website https://www.wepowerup.io that provides information about Services and the App.
2. General provisions
2.1 The Company provides Users with software that facilitates Services, including searching for ready to use Devices, renting them (incl. payments facilitation), and improving Services quality.
2.2 These Terms do not cover relations of rent itself, rental rules and conditions are covered in dedicated Clause below but counterparty in rental relations is the Partner.
2.3 The App enables Users to place information, free of charge, on Users’ sole potential demand for Services involving searching and rental of Devices.
2.4 By using the App User gives his/her explicit consent to the Company to collect, analyze and store data about User’s device and App’s functionality on his/her device. Such data if it treated as personal data will be processed in accordance with Company’s privacy policy.
2.5 The App is provided on free of charge basis, Users can download and install it from application stores: AppStore for devices on iOS, and Play Market for devices on Android system.
3. App Usage
3.1 Service offered by the Company is based on usage of the App, Devices, and Stations.
3.2 These Terms do not cover relations of rent itself, rental rules and conditions are covered in dedicated Clause below but counterparty in rental relations is the Partner.
3.3 The App enables Users to place information, free of charge, on Users’ sole potential demand for Services involving searching and rental of Devices.
3.3.1 To register cell phone number is needed or use other authentication systems;
3.3.2. If registered via cell phone number, the User agrees to receive an SMS message with a confirmation code to verify phone number and undertakes to enter the received code in the corresponding field. Incorrectness of the entered cell phone number is grounds for refusal to register.
3.4 When registration is completed, User gets his/her unique identification number (ID) that can be used for his/her authentication and other legally binding operations.
3.5 After registration User has limited functionality, Device rent is unavailable. To unlock this option User needs to add payment details in the dedicated tab. When named data is saved and verified the User can rent a Device.
3.6 The User is entitled to use the App for personal, non-commercial purposes, not related to business activities, only by installing it on his/her mobile device.
3.7 The User is solely accountable for all actions and operations in the App performed in his/her account.
3.8 The App enables Users to place information, free of charge, on Users’ sole potential demand for Services involving searching and rental of Devices.
3.8.1 Modify the App, including (but not limited to) modifying, decompiling, decrypting and performing other actions with the object code of the App;
3.8.2. Use the App in a manner not provided for by the Terms and normal usage order.
3.9 Territory of Use: all countries of the world where the App is available.
3.10 The functionality of the App is based on the map substrate from the public domain, free of charge and publicly available. The Company is not the copyright holder of the map substrate.
3.11 The exclusive right to the App belongs to the Company. None of the provisions of Terms or any other document can be considered as a transfer of the exclusive right to the App to the User.
3.12 App Stores Compliance
a) Distribution and Installation
iOS users must download the App exclusively from the Apple App Store
Android users must download the App exclusively from Google Play Store
Users agree to comply with all applicable terms of service of their respective app store
Platform-Specific Requirements
b) Platform-Specific Requirements
For iOS Users (Apple App Store):
Users must accept Apple's standard EULA (End User License Agreement)
In-app purchases and payments are processed through Apple's payment system
Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms
App Store terms prevail in case of conflict with these Terms
For Android Users (Google Play):
Users must accept Google Play's Terms of Service
In-app purchases and payments are processed through Google Play's payment system
Google LLC and its subsidiaries are third-party beneficiaries of these Terms
Google Play terms prevail in case of conflict with these Terms
c) Updates and Device Compatibility
Users are responsible for maintaining the latest version of the App
The Company may require mandatory updates for continued service access
Minimum system requirements:
* For iOS: iOS 13.0 or later
* For Android: Android 8.0 or later
d) Store-Specific Disclaimers
Neither Apple Inc., Google LLC, nor their subsidiaries are responsible for:
The App or its content
Maintenance and support services
Warranty, product claims, or intellectual property compliance
User claims related to the App
e) Rating and Reviews
Users may provide ratings and reviews according to respective store policies
The Company reserves the right to respond to user reviews
False or misleading reviews may result in legal action
f) Intellectual Property
All App Store and Google Play Store trademarks and logos are property of their respective owners
Users may not modify, reverse engineer, or circumvent the App's distribution methods
4. Tariffs and Payments
4.1 Tariffs are reflected in the App in the local currency and can be changed from time to time without additional notifications of the User. Tariff that is reflected at the beginning of the rent after Device’s QR-code scanning is actual for the whole period of the rent.
4.2 Debiting of the funds from User’s card occurs when User gets the Device (has taken from the Station) for the first hour of the rent. Further payments are made automatically on hourly basis until the Device is returned to one of the Stations that are reflected in the App.
Start and end of rental period is described below.
4.3 Payments include both rental payment and Companies fee for Services facilitation.
4.4 The Company has a right to require deposit from User’s card that is debited in the beginning of the rental period and repaid when it is over.
4.4.1 Deposit amount can be up to 10$ and depends on the actual tariffs in your area.
of the rental period and repaid when it is over.
4.4.2. If Services are not paid by the User and this is not the consequences of Company’s activity, then such amount (debts) are excluded from the deposit repayment.
4.5 When after Device drop-off on the Station the Company, the Partner, or any User that takes the Device next detects any problems with the Device (technical or with appearance) and analysis points out that the source of the problem is incorrect usage (e.g. not normal exhaustion or charging circles) of the Device, the Company can file a claim to the User and wright-off a sum that is equaling 100$ from User’s card.
4.6 Payment Processing
a) All payments are processed in AED through authorized payment providers
b) Supported payment methods: Visa and MasterCard credit/debit cards
c) All prices include 5% VAT as per UAE regulations
d) Refunds are processed only through the original payment method
e) The Company does not store credit/debit card details
4.7 Compliance
a) Services are not provided to OFAC sanctioned countries
b) All transactions are governed by UAE laws
c) Disputes are subject to UAE jurisdiction
d) Operations comply with UAE Central Bank regulations
4.8 Consumer Protection
a) Users have the right to receive detailed transaction receipts
b) All prices displayed include applicable VAT
c) Users can file complaints through official channels
d) Consumer rights are protected under UAE consumer protection laws
5. Services
5.1. The Device can be taken from PowerUP Stations network only. The locations of the Stations are marked on the map in the App.
5.2. Order of action for the Device rent:
5.2.1. Open the App;
5.2.2. Click on the QR-code scanning icon;
5.2.3. Scan the QR-code that is depicted on the Station case or screen, or enter the number of the Station in the App;
5.2.4. Compare the Station’s located on the Device and the number displayed in the App. Press the "Correct" icon, after this the Station unlocks the Device, User removes it from the cell marked with a blinking indicator.
5.3. The paid period of use of the Device is defined as follows:
1.3.1. The chargeable period begins after the User has pressed the "Get Charged" button in the App. The payment is charged despite the fact whether the User has taken the Device from the Station cell or due to any reasons independent of the Company's actions/inactions the Device remained unlocked in the Station cell.
1.3.2. Charging for the service usage will stop after the User returns the Device to the Station cell of the PowerUP network and the message about the end of the service usage is displayed on the screen of the smartphone.
5.4. After receiving the Device, the User shall check its technical condition within 5 (five) minutes and, in case of any malfunction, immediately return the Device to the Station, whereby the User is entitled to take another available Device. In case the User has not reported its malfunction to the Company and/or the Partner within the specified period the Device is deemed to be serviceable and usable, and in case the facts of the Device damage are revealed, the Company shall have the right to file a claim for property damage compensation against the User as it is mentioned in cl. 4.5 of the Terms.
5.5. If the number of the Device indicated in the App is different from the number printed on the Device taken by the User, the User should immediately contact the support service.
5.6. The functionality of the App and Services is limited by 2 (two) Devices per user.
5.7. The Device shall be returned to the Station located at an accessible point.
5.8. If the Station cannot accept the Device, the User returns it to the Station located elsewhere, and the debiting of funds continues until the Device is dropped-off.
5.9. If there are any difficulties in the process of returning the Device to the Station cell, the User should contact support service.
5.10. Transfer of the Battery to the cell of a third-party docking station is not considered a proper return of the Device.
6. Liability
6.1. The App is distributed “as is” which means that the Company shall not be liable for any problems arising in the process of installation, update, support and operation of the App (including problems of compatibility with other software products (packages, drivers, etc.), inconsistency of the results of using the App with the User's expectations, etc.). The User should understand that he/she bears full responsibility for possible negative consequences caused by incompatibility or conflicts of the App with other software products installed on the User's smartphone.
6.2. Company’s liability is limited to equivalent of 100$ in total per User and 1 (one) case for any claim filed by the used, including any damage, losses, etc. that can be claimed under applicable legislation.
6.3. The Company is not responsible for any losses, lost profits, etc. otherwise such amounts should be covered by the Company under the mandatory law regulations.
6.4. If the User share the Device with any third party, it is solely responsible for any consequences of the Device usage.
6.5. If the Device is physically damaged the User shall in addition to the damage (cl. 4.5) pay fine to the Company.
6.6. In case of departure, illness of the User or other circumstances that do not allow the User to return the Device to the Station cannot be treated as reason for payment refusal. The Company is entitled but not obliged to reduce payment amount if there are documented valid reasons and the Device is returned within a reasonable time.
7. Final Provisions
7.1. The Terms are obliging for the User until he/she decides to delete account and notifies the Company about it.
7.2. The Company is entitled to change the Terms on it solely decision with notification of the Users via e-mail, if User continues using the App and gets Service after the Terms changing, he/she accepts them as is and cannot argue he/she did not know about updated rulings.
7.3. Users can contact the Company regarding the App functionality via e-mail support@wepowerup.io , and the Partner about hardware part: the Devices and the Stations.